Technical Repair Management
The longevity of a real estate building essentially depends on there being no serious disruptions to building operations. And if this does happen, it is important that specialists are on site within the shortest possible time to rectify technical disruptions quickly and professionally.
IntelliWay team 24/7 provides a year-round shift operation to serve the customer technical hotlines or separate monitoring systems.
Processing takes place via the control of the internal on-call organization or via the subcontractor contracts provided by the account or area teams.
SERVICES TECHNICAL REPAIR MANAGEMENT
- Processing of standard cases including status monitoring in the ticket system
- Acceptance of defect reports (telephone, e-mail, customer portal and interfaces), their evaluation and forwarding
- Implementation of complete incident documentation in the customer systems
- Creating requests and classifying and prioritizing them according to specifications
- Organization of repair of urgent technical issues < 24 h. (janitors, service technicians and external service providers)
- Creation of work orders relating to repairs for non-urgent faults
- Coordination of related cases, bundling of cases and/or resources
- Operation of customer systems if necessary
Your contractual partner is always IntelliWay Services GmbH, based in Frankfurt am Main. All contractual conditions are based on the German law, including our liability insurance.
YOUR CONTACT PERSON:
MARIELA BENOVSKA
