Video: A look back at the year 2021 at IntelliWay Services by CEO Sergey Koynov

We look back on an exciting 2021. 2021 was the second consecutive year of the pandemic, which led to lasting changes in the labour market and had an impact on the property management market, among others.

Employees who have been working from home for a long time have been looking at their professional future, among other things, and this has led to career changes for many, triggering a wave of job rotation.

An estimated 10% of employees have opted for new professions, a different work-life balance or left the labour market altogether. If you add this trend to the constantly ageing population, all of these factors led to significantly more difficult access to talent throughout the year.

The changes in the German labour market led to a growing demand for IntelliWay services and in 2021 we managed to win 7 new clients. Our main goal is and remains the same: to relieve property managers in Germany of accounting, financial and administrative tasks so that they can focus on their core task - increasing the value of the properties they manage.

In 2021, the IntelliWay Services team worked on 715 buildings, prepared 15.948 service charge reconciliations, posted approximately 100.000 invoices in various accounting systems and helped with property management of 130 buildings by handling tenant complaints, organising maintenance and repair work, etc.
IntelliWay Services also saw an increasing interest in data management services and the creation of service charge structures in various billing systems for clients acquiring new property portfolios.

Sustainability also became a hot topic and we were involved in analysing building energy consumption.

Internally, IntelliWay acquired additional ISO certifications: ISO 27001 - Information Security Management in addition to the previously acquired ISO 14001 - Environmental Management and ISO 9001 Quality Management.

We succeeded in recruiting experienced returnees from Germany, property managers and financial accountants, which significantly strengthened the team.
We continued to support our customers in the digitalisation of financial and accounting processes. Internally, we successfully tested the automatic creation of service charge settlement letters to tenants. This saved a considerable amount of time for our employees.

Overall, we worked hard to remain an adequate, adaptable and reliable service provider for our customers.