IntelliWay Continues Growth and Strengthens Market Position

IntelliWay Services Achieves 15 Percent Revenue Growth in 2024

In 2024, IntelliWay Services recorded a 15 percent increase in revenue compared to the previous year. By the end of the year, the company had been entrusted with the preparation of service charge reconciliations for 1,080 properties, covering a total of 34,018 rental units — including 27,160 residential and 6,858 commercial units.

Property Accounting on the Rise

The property accounting segment saw nearly a twofold increase in revenue. IntelliWay successfully processed property accounting for 13,043 tenants, managing approximately 278,880 individual documents. The company relies on specialized teams with deep expertise to efficiently manage projects using a wide range of industry-standard ERP systems such as SAP, Yardi, iX-Haus, Relion, and Domus.

In the area of Property Management Back-Office, IntelliWay supported the property managers of seven shopping centers with tasks such as maintaining master data for lease agreements, rent invoicing, dunning processes, objections handling, indexation, reporting, tenant communication, and more.

High-Level Expertise Through Ongoing Staff Training

Throughout the year, extensive training programs were conducted in cooperation with external specialist academies, covering key areas such as service charge reconciliations, property accounting, and property management. Topics included the introduction of e-invoicing from 2025, recent legal changes in the German Heating Costs Ordinance (HKVO) and the CO2KostAufG, pricing caps in 2023 billing, leasing management, controlling, and process optimization along critical property management interfaces.

The ESG and Sustainability Certification department renewed its ESG Manager license and expanded its expertise by participating in the DGNB (German Sustainable Building Council) certification expert day. All existing ISO certifications — ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 27001 (Information Security Management) — were successfully renewed.

Doubling of Integrated Service Share

“In 2024, we once again confirmed that IntelliWay delivers the greatest value when our experts operate as an integrated part of the client’s financial accounting team — taking responsibility for data management, property accounting, account coding, and service charge reconciliations,” explains Sergey Koynov, Managing Partner at IntelliWay. “At the same time, IntelliWay continues to evolve administratively to meet the highest standards demanded by investment firms and regulated companies on the German market. Alongside premium quality and ISO certification, we ensure full compliance with EU directives and GDPR regulations.”

Alexander Atanassov, Director of Acquisition & Client Relations and Member of the Executive Board at IntelliWay, adds: “We are constantly improving our reporting standards. Our clients receive regular updates on portfolio progress and the measures required to ensure quality and timely project execution. This fosters trust and provides a strong foundation for planning certainty.”