IntelliWay Services records 15 percent increase in turnover for 2023

IntelliWay Services was able to expand its market position last year. At the end of 2023, the company had been commissioned to prepare service charge reconciliations for 1.010 buildings, including 718 commercial properties and 292 residential properties (31/12/2022: 840). In total, these comprised 40.197 rental units, which corresponds to an increase of 58 percent (31.12.2022: 25,466). IntelliWay also managed the accounting for 1.017 properties using various ERP systems (SAP, Yardi, iX-Haus, Relion, Domus, etc.) and processed around 211.000 individual documents.
In the PM back-office area, IntelliWay supported the property managers of seven shopping centres with rental agreement master data maintenance, debit positions, reminder letters, customer claims processing, indexing, reporting, tenant communication and the like.

Range of services and team expanded

In the past year, further expertise was also built up and accredited in the "ESG and sustainability certification of existing properties" department. As an ESG manager recognised by the DGNB German Sustainable Building Council, the company can audit buildings in operation and carry out ESG verification for the EU taxonomy. In addition, data for the BREEAM building certification of several commercial properties with a total area of 48.500 m2 was compiled on behalf of customers.
The existing ISO certificates, ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 27001 (information security management system), were also all renewed.
The number of employees at IntelliWay has also grown in line with the increased order volume and the expanded range of services. The company currently employs more than 90 qualified, German-speaking business economists, auditors, accountants, architects, engineers and lawyers (31 Dec. 2023: 80).

Sergey Koynov, Managing Director of IntelliWay, comments: "2023 was a difficult year for the property market in Germany, which was primarily characterised by restructuring at property companies. Owners increasingly focused on the efficiency of property managers in managing and maintaining the value of the properties they manage. We were able to impress our clients with our expertise and flexibility, particularly in the areas of finance and accounting, debt collection and customer claims processing, and provide them with a wide range of support. As a result, we recorded a 15 percent increase in sales at IntelliWay despite the challenging market environment."

Alexander Atanassov, Director of Acquisition and Customer Care and Member of the Executive Board at IntelliWay, adds: "With our services, we have enabled our clients to utilise market opportunities and take on additional mandates. Our support helped them avoid time and personnel bottlenecks due to the growing shortage of skilled labour in Germany. It is particularly important that our employees are permanently integrated into our clients' financial accounting teams. This is the best way for us to contribute to the creation of added value in collaboration with the property managers, be it through master data maintenance, the development of structires for service charge reconciliations or operating cost accounting."