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Collection and processing of information related to credit score assessment
Communication with customers over the phone, email, chat and social networks
Upselling/cross-selling, customer retention, marketing research
Entry and processing of information in various systems and databases
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Basic accounting operations, financial valuations, verifications, reports
Bulgaria is ranked in Top 50 according to the sixth edition of The Global Innovation Index (GII), co-published by the Cornell University, INSEAD and the World Intellectual Property Organization (WIPO).
A total of 16 European countries are among the Top 25 according to the world report, thirteen of them from the EU. Fifteen countries follow among the Top 50, including all remaining EU countries, with the exception of Greece which stays out of the top half with its 55th place. Bulgaria is at the still high 41st position, leaving Romania (48th) and Poland (49th) behind.
According to the “top-performance by an income group” statistics where the results are based on the development stages of countries, captured by the World Bank income classifications, Bulgaria again is among the 10 best performers in the three indices: Global Innovation Index, Innovation Output Sub-Index and Innovation Efficiency Ratio. The efficiency ratio is designed to be neutral to countries’ stages of development, and the data indeed reflect this neutrality. Among upper-middle-income countries, Bulgaria, China, Costa Rica, Latvia, Malaysia, and Romania make it to the top 40 globally on outputs, surmounting lower capabilities.
In the overall ranking of countries according to the Global Innovation Index in 2011 Bulgaria takes 42nd place, 49th in 2010 and 74th in 2009. This statistics shows not only that we are passing the first half, but even the first third of the ranking of countries in global innovation. The formation of this trend speaks of a tangible progress in the field of innovation in our country.
Bulgaria continues to improve its position and now occupies 57th place among 148 countries in the annual competitiveness report, "The Global Competitiveness Report 2013-2014" of the World Economic Forum, announced by the Center for Economic Development, partner of the World Economic Forum in Bulgaria.
The competitiveness index of the country increased from 4.27 last year to 4.31 this year (maximum value 7). After the great jump that Bulgaria did in last year's report - it has moved from 74th to 62nd position - the country once again shows very good results. This year Bulgaria moves ahead of several EU Member States - Cyprus, Slovenia, Hungary, Romania, Slovakia and Greece, which is 91st now.
The index is based on 12 factors affecting the competitiveness. These are: institutions, infrastructure, macroeconomic environment, health and primary education, higher education and training, market efficiency, efficiency of the labor market, financial markets, market size, technological readiness, level of business development, innovation.
Again, the greatest contribution to the good positioning has the macroeconomic stability - Bulgaria occupies the 30th place among 148 countries. This favorable position is related to good performance of the national debt, low deficit, the level of national savings (23.2 per cent of GDP), low inflation (2.4%) and others.
The other factor where the country has performed very well is technological readiness - 44th position, whereas last year we were occupying the 52nd. This is the factor that has the greatest importance for development. Here are included several quantitative indicators which have very good values. These are: Internet users (55.1% of the population and 55th position in the ranking), number of broadband subscribers (17.6 per 100 inhabitants and 38th place), and high speed internet.
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